City Ombudsman Kuils River satellite office relocates
24 October 2023
The City’s Office of the Ombudsman’s satellite office in Kuils River will be relocating from today, 24 October 2023 to the Kuils River Municipal Complex.
'The office will be relocating to the Kuils River Municipal Office. The times and day of the week remains unchanged for all satellite offices, Tuesdays (excluding public holidays) from 09:00 to 14:00.
'Members of the public will have an opportunity to visit our new office space, to learn more about our oversight service and to lodge last resort municipal-related complaints about the City's administration,' said City Ombudsman Vusi Magwebu.
New Satellite office location:
Kuils River Municipal Office
Van Riebeeck Road
Kuils River
Cape Town
7580
Visitors are reminded to bring along their municipal account details, correspondence and copy of their ID.
The Office of the Ombudsman is also available to assist City staff and members of the public with all last resort municipal-related complaints (complaints that have gone through the City service channels prior to approaching the Ombud) via the telephone, SMS and online option as below:
Nature of complaints
- If a member of the public has lodged an enquiry or complaint about service delivery with a City department and an insufficient or no response has been received, the City Ombud may be contacted to investigate the matter.
- It is required that one must first approach the relevant City department and provide proof of the exchange before approaching the Ombudsman.
Please always describe the complaint in detail, including the name/s of the official/s involved, what happened and any relevant dates and times. Please always include any relevant documentation or evidence. The Ombudsman's Office will assess the complaint, to determine whether the office can assist or whether to direct the complainant to the appropriate department or institution.
The office follows the Ombudsman By-law (2015). It functions with independence, credibility and impartiality. It is against the law and South African Constitution to interfere in the business, powers and functions of this office.
There are many City complaint channels available to members of the public, depending on the nature of the complaint.
The Ombudsman does not investigate the following complaints, as there are other complaint channels for these:
- Any legislative or executive decisions by the Council, any of its portfolio committees or subcouncils;
- Any matter involving an allegation of fraud, corruption or corporate crime as referred to in the City's Fraud Prevention Policy;
- Any matter or dispute which must be dealt with or settled within the field of labour law;
- Any allegation relating to financial irregularities;
- Any cases where the complainant has not reported the matter to the line department as a first port of call;
- Any alleged irregular conduct of a councillor;
- Any complaint which is vexatious or frivolous;
- Any tender-related matter; and
- Administrative appeals.
End
Published by:
City of Cape Town, Media Office
